The Games Den Privacy Policy
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Privacy Policy

Looking After Your Data

At The Games Den we are fully committed to maintaining the privacy of our customers and website users.

We understand how important your privacy is and so the policy below details how we look after your data and the steps and efforts we take to ensure that all data is collected, stored and processed on a privacy first basis.  If you have any questions at all about how we keep your information safe then please contact us at support@thegamesden.co.uk

Protecting Your Privacy

Table Of Contents:

  1. How we use your information
  2. Sharing your information
  3. Marketing
  4. Discovering Adverts Online for Chaos Cards
  5. Holding onto your information
  6. Your rights explained
  7. Updates to our privacy policy
  8. Contacting us
  9. Cookie Policy

For all of our services, the data controller — the company that’s responsible for your privacy— is The Games Den Limited

How We Use Your Information

We use your information in multiple ways, typically in order to allow your purchase to be completed and your items to be delivered.

Your Personal Data

We use your name and contact information to ensure that you receive the purchases you have made on The Games Den website.  We will also use this information should we need to contact you by phone, text or email regarding your order.  We may also use your contact details to send you more general information regarding The Games Den if you have given permission.  

If you sign up for an account on thegamesden.co.uk then we may use your date of birth and contact details to send promotional offers on your birthday if you have provided your permission.  

We may also use your date of birth, name and contact information to detect and prevent fraud against you or The Games Den.

Your Payment Details

We don’t store your payment details in any format.  These are used only to facilitate payment,  enable us to make refunds when necessary and may also be used to detect and prevent fraud against yourself or The Games Den.

Your Analytical Details

We use analytics services to collect information about how people explore and use our website and social networks.  This data may include web pages visited, The Games Den adverts clicked, IP address, device type and, if you’ve shared it, your location. This helps us discover what products and services our customers engage with, provide the right goods and services, enhance and personalise your Games Den web experience, and provide you with the latest promotional offers across the internet and social media platforms.

Customer service records and contact history

We may store notes and details of correspondence we have with you to enable us to answer any customer service query as well as to provide staff training.  This allows us to provide you with a level of support that we think you, as a customer, deserve

Purchase history, Saved Baskets and Products Browsed

We may save and analyse what items you’ve browsed, saved for later or purchased.  This information is used to enhance and speed up your experience on thegamesden.co.uk, allow us to complete our contract with you, and provide relevant services relating to your purchase such as item returns.

Sharing Your Information

Whilst there are some important instances where we need to share your information with a 3rd party we will never, ever sell ANY of your personal data.  

It is sometimes necessary for us to share your data in the following circumstances:

  • Related companies in the ‘Games Den Group’
  • Companies involved in the fulfilment of any purchases made by yourself
  • Law enforcement and fraud prevention agencies
  • Providers of professional services such as marketing agencies, website hosts and ad partners to allow us to perform our business

Anonymised information including analytics may also be provided to 3rd parties but this information is provided in a way that does not identify you in any way.  

Marketing Messages

When you create a customer account on thegamesden.co.uk you have an option to opt-in to marketing messages.  These messages may be sent by email or text message and are designed to keep you up-to-date with our latest products, industry news, competitions, content and offers.

You can easily opt back out of marketing messages at any time by:

Clicking on the ‘unsubscribe’ link, located at the bottom of all our marketing emails

Emailing (support@thegamesden.co.uk) or calling our customer service team (01926 886496 )

We will process your opt out request within 24 hours but please note that you may still continue to receive messages for a short while as the request is completed.

Service messages relating to your account, order or customer service query will continue to be sent and opting out of marketing communications will not stop service emails or texts (such as order status updates)

thegamesden.co.uk Adverts

We advertise across websites and social media platforms using a variety of ad placements, designs and networks/platforms.  These advertisements may utilise cookies and ad tags which may result in your seeing adverts that are based on your previous activity on thegamesden.co.uk such as orders, products browsed and saved baskets. 

How Long We Keep Your Information For

The length of time we keep your information is dependent on the information, it’s use and any statutory requirements that may exist.

Typically, we’ll keep your name, contact details and date of birth whilst you hold an account with thegamesden.co.uk.  If you’ve contacted customer services then we’ll keep your contact details and communications for as long as is needed to deliver the required support.

Where required by law or for statutory reasons, dispute resolution, fraud prevention or enforcement of our terms and conditions then we may retain your data as required even if your account has been closed or we are no longer providing services to you.

Your Rights Explained

You have rights by law which are detailed below.  Information on how to contact us can be found further down this policy.

  • To be informed about how your personal information is being used 
  • To request that we correct inaccurate personal information that is held by us about you 
  • To request that we delete your data, cease collecting it and / or stop processing it.  Please note that there are some rare circumstances when we are unable to delete your data, as detailed in the “How long we keep your information for” section.  
  • To opt out of direct marketing messages.  This can be done at any point after you have signed up for marketing messages.  You need to provide explicit consent to sign up for marketing.
  • Access to the personal information we hold about you
     

Social Media Channels

We operate profiles for The Games Den on a number of social media channels.  As such, any data or communication shared on our profile on these channels will be subject to the privacy policy of the respective social media company.  It is your responsibility to check the respective channel’s privacy policy before engaging in any activity on that channel whether or not it is with The Games Den profile.  

Updates To Our Privacy Policy

We may, from time to time, update our privacy policy in order to reflect changes in our business or the law.  

If any significant changes are made this will be communicated clearly on thegamesden.co.uk or by email or other appropriate communications channel in order to allow you to review these changes before continuing to use thegamesden.co.uk website,

 

Contacting Us

Please do not hesitate to contact us through the options below if you have any questions or feedback regarding this privacy policy.

If you would like us to stop using your information, if you wish to exercise your rights as detailed in the ‘Your rights explained’ section, or if you have a complaint then please contact our customer services department.  

Email: support@thegamesden.co.uk
Contact Form:  www.thegamesden.co.uk/contactus

Write to us: 
The Games Den Ltd
29 Clemens Street
Leamington Spa
Warwickshire
CV31 2DP

Cookie Policy

Cookies are very small text files that are stored on your computer when you visit some websites.

These cookies are used to identify your computer so we can tailor your user experience, provide personalised advertising, track your viewed products and contents of your shopping basket contents and remember where you are in the order process.

Whilst cookies already stored on your computer can be disabled this may result in our website being unable to function correctly for you.  Below is a breakdown of the cookies that are and are not necessary for the operation of thegamesden.co.uk:

The following are cookies that are necessary:

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout

The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously):

This Website Will:

  • Functional Cookies – Track the pages you visits via Google Analytics
  • Targeting Cookies – Allow you to share pages with social networks such as Facebook (If available)

This website will not

  • Share any personal information with third parties.

This website uses cookies to ensure you get the best experience on our website. More Info